Access to fresh drinking water is vital when feeding this product
Equine Products UK LTD shall deliver the Goods to the Customer at the entrance to his premises or warehouse and shall not be obliged to undertake any distribution, breaking down or stacking of the Goods within any premises or warehouse. Any shortfall in or change to the Goods delivered shall be made in writing to us and the carrier within three days of receipt of the Goods, otherwise such claims cannot be entertained.
Cost Of Carriage United Kingdom:- All orders of £40.00 or over (net invoice value) are free shipping. On orders less than £40.00 the charge will be £8.26 for a large parcel, £4.75 for a small parcel and £1.96 for a large packet
International Delivery – We currently do not deliver outside of the United Kingdom.
Right Of Cancellation
When you make a purchase on this website, you have the right, save for the exceptions referred to below, to cancel the purchase without the need to give us any reason within 14 days of your order delivery date. Provided that the terms of this policy are complied with Equine Products UK LTD agree to reimburse you the purchase price you paid for the goods within 30 days of notification of cancellation. In order to make such a cancellation you must fill out our returns request form within 14 days of your order delivery date by completing the returns form. You must also return the goods to us immediately, unused, in their original packaging and with the original order confirmation. You are solely responsible for the cost of returning the goods to us, and for ensuring that the full and correct postage is paid. You are also responsible for the risk of any loss or damage of the goods upon receipt of delivery of the goods by you and while in transit to us. We cannot accept responsibility for goods lost in transit and you are strongly recommended to obtain proof of posting when returning goods. Title and risk to the goods shall pass back to us when received by us.
Returns & Exchanges
Refund or Exchange
For goods ordered on this website we will provide you with a refund or exchange provided that the following conditions are adhered to: The goods are unused; The goods are returned within their original packaging; The return is made within 60 days of the date of purchase of the goods; and The goods are accompanied by the original order confirmation.
Return of Allegedly Defective Goods
The shipping cost for the return of goods will be borne by you. Allow 30 business days for us to process your return when received by us. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods. Title and risk to goods shall pass back to us when received by us. We cannot accept or refund goods purchased anywhere other than on this website.
When the goods are received by us they shall be assessed by our sales Department. If the sales Department determines that the goods are defective such that you are entitled to a refund under law we shall offer you a refund, repair or replacement in respect of them. In the event that the sales Department determines that the good(s) are not defective you shall be notified accordingly and the return of the good(s) to you shall be arranged, the cost of such return shall be borne by you.
Goods shall not be considered defective if the alleged defect arose due to:
The customer failing to follow Equine Products UK LTD’s oral or written instructions as to the storage, use, cleaning and / or maintenance of the goods; The customer altering or repairing the goods without our prior written consent; Fair wear and tear, wilful damage, negligence or abnormal use or storage of the goods.
For reasons of hygiene, refunds/exchanges are not available for any oral products unless they are sealed and unused condition.
Please note that this returns policy only applies to the original purchaser of the goods.
The product works great with our standard breed horses and Marcia is very knowledgeable and her advice is always correct.
Thank you for your 5-star review! We're thrilled to hear that our Restore-Lyte Powder is working well for your standard breed horses, and we greatly appreciate your kind words about Marcia. If you ever have more questions or need further assistance, don't hesitate to reach out.
Rachael Chapple (Tiverton, GB)
Fantastic. Great Service,
Helped get our horse around 80km Endurance Race last Saturday.
Used to refil the RestoreLyte Syringes and gave her a shot at every crew point. Recovered well too.
Hi Rachel! Thank you for your wonderful review! We're thrilled to hear our Restore-Lyte Powder helped your horse conquer that 80km Endurance Race like a champion! Here's to more successful races and speedy recoveries in the future! - Holly
N.S. (Peckham, GB)
Always have our horses on electrolytes I really believe in them, have tried many different types over the years and this one I rate very highly so will be sticking with it along with the other products of yours we use
Hi Nicola! Thank you so much for the wonderful 5-star review! We're thrilled to hear that our Restore-Lyte Powder has earned your trust and receives such high praise from you and your horses! We look forward to keeping your four-legged friends happy and healthy with our products. Happy trails ahead! - Holly
Sarah Fisher (Manchester, GB)
I've always used Equine Product supplements for my competition horses and I now have a Welsh A pony which we show and she does pony club. I want to make sure she's getting the best products. Knowing I'm supporting her when she is working hard and she always drinks when we're competing when Restore-Lyte is in the water.
Hi Sarah, thank you so much for taking the time to give us this feedback! We are thrilled to hear that our products have been instrumental in supporting your competition horses.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you and your equine companions every step of the way.
We look forward to being part of your journey and helping your Welsh pony thrive in her competitions and Pony Club endeavors:) - Holly
Kate (Newcastle upon Tyne, GB)
Good for fussy eater
Very difficult to get our horse to eat electrolytes, but likes this!
Super quick delivery too