Returns & Exchanges

Refund or Exchange

For goods ordered on this website, we will provide you with a refund or exchange provided that the following conditions are adhered to:
The goods are unused;
The goods are returned within their original packaging;
The return is made within 60 days of the date of purchase of the goods; and
The goods are accompanied by the original order confirmation.

You’ve contacted us via email at info@equineproducts-ukltd or telephone on 01912645536 to inform us of your wishes for a Refund or Exchange. 

Return of Allegedly Defective Goods

The shipping cost for the return of goods will be borne by you. Allow 30 business days for us to process your return when received by us. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods. Title and risk to goods shall pass back to us when received by us. We cannot accept or refund goods purchased anywhere other than on this website.

When the goods are received by us they shall be assessed by our Sales Department. If the sales Department determines that the goods are defective such that you are entitled to a refund under law we shall offer you a refund, repair or replacement in respect of them. In the event that the sales Department determines that the good(s) are not defective, you shall be notified accordingly and the return of the good(s) to you shall be arranged, the cost of such return shall be borne by you.

Goods shall not be considered defective if the alleged defect arose due to:

The customer failing to follow Equine Products UK LTD’s oral or written instructions as to the storage, use, cleaning and/or maintenance of the goods;
The customer altering or repairing the goods without our prior written consent;
Fair wear and tear, wilful damage, negligence or abnormal use or storage of the goods.

Non-Returnable

For reasons of hygiene, refunds/exchanges are not available for any oral products unless they are sealed and unused condition.

Please note that this returns policy only applies to the original purchaser of the goods.

Based on 1801 reviews
91%
(1647)
3%
(59)
2%
(35)
1%
(14)
3%
(46)
I
UNIKA BALL - HERBS
Isabel Myles (Cupar, GB)
Great product what a find!

I bought this thinking I hope pony likes! It was devoured in weeks, she loves it! To play with and nibble what’s not to like!

Not just salt

Highly palatable and smells lovely. I feel happy giving this to my horse , in the run up to an event and after, for extra support.

J
Equine Products UK Altitude Gilet
Jenny Foster (Kelso, GB)
Gilet.

Very comfortable to wear and fits perfect. Good value for money and I might even have to order a 2nd one

Tastes great😊

My oldies are on this and they are looking much happier and more mobile. It’s highly palatable so no problems getting them to eat it

Calmer that works

Really impressed with this calmer as it works for both our boys who get anxious in different ways. I mostly use it on the lead up to shows rather than every day & this works really well to

H
Equine Products UK Mane & Tail Detangler
Helen Carlisle (Glasgow, GB)
Smells amazing

My friend used this product and I asked her what that gorgeous smell was. This is my first order and I am not disappointed

S
TRM GNF Pellets
Susan Bulmer (Luton, GB)
Horse with ems

So far so good

P
Epona April Power Shower Sponge
Paula Lynam (Ashbourne, GB)
April shower sponge

Fantastic product and fabulous for giving your four legged best friend the best bath and cleaning all areas 🐴

Fabulous product and service

I have an ex race horse who is not normally a good doer. I am really pleased with the products I received from Equine Products (Selenevite). My horse has maintained weight, looks and feels great which is a complete weight off my mind. Delivery is also superfast. Excelent service.

Excellent company and supplements

Highly recommend the Carron oil seen huge difference in my horses coats .

H
Equine Products UK Snood / Face Covering
Helen Bolton (London, GB)
Great Items and Website

Best Snood/Face Covering that I've used. It stays in place, does its job and even better great company to order from with a great customer service team.

D
Epona Tiger’s Tongue
Dawn Harper (Daventry, GB)

Our ticklish thoroughbreds enjoy a wipe over with it

C
Equine Products UK MSM
Craig Leach (Oxford, GB)
Msm

MSM was recommended to me as we are having trouble with one of our horses we have been using MSM for a little while now and showing outstanding results no swelling and more mobility. Highly recommend this product and a good advice from equine products UK

P
Equine Products UK Branded Riding Socks
Paula Lynam (Ashbourne, GB)
Tiger Tongue

Fantastic grooming item that i have purchased quite a few , a real must for your ur grooming kit saving time plus making an easy task on any coat

M
Equine Products UK Branded Woolly Hat
Marion Watson (Norwich, GB)
Curragh oil

Very pallatable and she looks amazing since starting her on this supplement

P
Epona Tiger’s Tongue
Patricia Currie (Glasgow, GB)
Tiger Tongue

Excellent product il b ordering more

T
Epona Tiger’s Tongue
Tricia Fincham (Eye, GB)
Tigers tongue

Brilliant product. Speedily delivered and communicated well. Has removed all mud from my horse effortlessly and quickly.

Selenavite E – The Power Behind Every Champion Horse 🐎✨

Selenavite E isn’t just another supplement — it’s a powerhouse of essential vitamins and minerals crafted to unlock your horse’s peak potential. With a rich blend of Vitamin E, Selenium, and B-complex vitamins, it supports muscle strength, stamina, and recovery, making it a must-have for performance and show horses.

It boosts the immune system, sharpens vitality, and gives your horse that healthy glow — from a strong topline to a shiny coat. Riders and trainers across the world trust Selenavite E for one reason: it delivers visible results.

Whether your horse is preparing for competition or recovering from intense training, Selenavite E keeps them energized, balanced, and ready to shine. 💪🌟

M
TRM Curragh Carron Oil
Marion Watson (Edinburgh, GB)
Fab products

My ex racer loves the curragh oil

C
TRM Sandxpell
Cate Last (Thetford, GB)
.

.

The best sponge/ dust/ dirt /swesr remover .. love it

Great product

Can’t recommend this product enough . Marcia recomended this at an event this year when I had a very stressed horse due to pigs being nearby !! Along with transvite I gave him a cool it paste and it really helped . Cant thank Marcia enough . He’s now on the Transvite every day .
Very happy boy 😊😊

K
Equine Products UK Branded Bucket 20ltr
Kirsty Reynolds (Dorchester, GB)
Buckets

They are amazing & easy 2carry when full horse's are really happy with them as they are very picky on water buckets

K
UNIKA BALL - HERBS
K (Hackney, GB)
Devoured

Lasted 2 days! Results speak for themselves! 😂