Shipping & Delivery

Delivery Information

Equine Products UK LTD shall deliver the Goods to the Customer at the entrance to his premises or warehouse and shall not be obliged to undertake any distribution, breaking down or stacking of the Goods within any premises or warehouse. Any shortfall in or change to the Goods delivered shall be made in writing to us and the carrier within three days of receipt of the Goods, otherwise such claims cannot be entertained.

Cost Of Carriage United Kingdom:- All orders of £40.00 or over (net invoice value) are free shipping. On orders less than £40.00 the charge will be £5.99 for a large parcel, £4.75 for a small parcel and £1.96 for a large packet

International Delivery – We currently do not deliver outside of the United Kingdom.

Right Of Cancellation

When you make a purchase on this website, you have the right, save for the exceptions referred to below, to cancel the purchase without the need to give us any reason within 14 days of your order delivery date. Provided that the terms of this policy are complied with Equine Products UK LTD agree to reimburse you the purchase price you paid for the goods within 30 days of notification of cancellation.

In order to make such a cancellation you must contact us via email at info@equineproducts-ukltd.com or telephone on 01912645536 within 14 days of your order delivery date by completing the returns form. You must also return the goods to us immediately, unused, in their original packaging and with the original order confirmation. You are solely responsible for the cost of returning the goods to us, and for ensuring that the full and correct postage is paid. You are also responsible for the risk of any loss or damage of the goods upon receipt of delivery of the goods by you and while in transit to us. We cannot accept responsibility for goods lost in transit and you are strongly recommended to obtain proof of posting when returning goods. Title and risk to the goods shall pass back to us when received by us.