It is really simple to place an order on our site. Follow the steps below to place an order.

• Browse the site, choose one time purchase or subscribe & save for 10% discount and add to cart the products you wish to purchase by using the 'add to cart' button.
• When you have chosen all your products, check everything you want is in your basket then click 'checkout securely' or press one of the quickly buttons.
• Follow the simple checkout process to choose delivery method, address, billing and payment method.
• Alternatively, you can call our office on 0191 2645536 to place an order over the phone.

We accept the following payment methods:

• Mastercard
• Visa
• Visa Debit
• Visa Credit
• Paypal
• Klarna
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay

You can also choose to subscribe to receive a discount on supplements. Simply click subscribe and save in the product page and follow the instructions at checkout.

You will be charged immediately for your order. This allows us to dispatch your order as soon as possible.

All supplements are zero rated VAT. Horse care/application/accessories products are charged at 20% VAT rate and all prices are inclusive of VAT where applicable.

As we aim to dispatch your order for next day delivery, it may not always be possible to amend your order, however, our team will always try and help. In the event you wish to amend your order, please contact us on 0191 2645536.

Once you have placed an order, you will receive email confirmation that your order has been placed. You will also receive a separate email once your order has been dispatched, including tracking information from the courier. If you don't see the confirmation, please check your junk filters or call us on 0191 2645536

In the checkout there is a field entitled 'Apply Discount Code'. Simply pop the code into the box and your discount will be applied.

We have over 70 retails outlets across the United Kingdom that stock our products. You can find all information on our stockists in your area in our 'stockists' page on our website

We will endeavour to ensure all orders are dispatched for next day delivery at no additional cost. Simply place your order before 1pm for next working day delivery.

As we aim to dispatch your order as promptly as possible, it may not always be possible to amend your order, however, our team will always do what we can to help.

All orders are dispatched using a next day tracked service and you will receive the tracking number when your order is shipped.

Cost of carriage in United Kingdom:

• All orders of £40.00 or over (net invoice value) are free shipping.
• On orders less than £40.00 the charge will be £5.99 for a large parcel, £4.75 for a small parcel and £1.96 for a large envelope.
• International Delivery - We currently do not deliver outside of the United Kingdom

For more information on how to return an item, view our returns & exchanges page and give our team a call on 0191 2645536 to process a return.

You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier, as we can only process items that arrive with us safely in a saleable condition and are not liable for products once they have been safely delivered by the courier. To arrange a return simply call our team on 0191 2645536

We aim for the refund to be completed as quickly as possible. This should be completed within 14 working days.