Common questions about Equine and Pet care, our products, our services and the buying process.

It is really simple to place an order on our site. Follow the steps below to place an order.

• Browse the site, choose one time purchase or subscribe & save for 15% discount and add to cart the products you wish to purchase by using the 'add to cart' button.
• When you have chosen all your products, check everything you want is in your basket then click 'checkout securely' or press one of the quickly buttons.
• Follow the simple checkout process to choose delivery method, address, billing and payment method.
• Alternatively, you can call our office on 0191 2645536 to place an order over the phone.

We accept the following payment methods:

• Mastercard
• Visa
• Visa Debit
• Visa Credit
• Paypal
• Klarna
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay

You can also choose to subscribe to receive 15% discount on supplements. Simply click subscribe and save in the product page and follow the instructions at checkout.

You will be charged immediately for your order. This allows us to dispatch your order as soon as possible.

All supplements are zero rated VAT. Horse care/application/accessories products are charged at 20% VAT rate and all prices are inclusive of VAT where applicable.

As we aim to dispatch your order for next day delivery, it may not always be possible to amend your order, however, our team will always try and help. In the event you wish to amend your order, please contact us on 0191 2645536.

Once you have placed an order, you will receive email confirmation that your order has been placed. You will also receive a separate email once your order has been dispatched, including tracking information from the courier. If you don't see the confirmation, please check your junk filters or call us on 0191 2645536

In the checkout there is a field entitled 'Apply Discount Code'. Simply pop the code into the box and your discount will be applied.

We have over 70 retails outlets across the United Kingdom that stock our products. You can find all information on our stockists in your area in our 'stockists' page on our website

We will endeavour to ensure all orders are dispatched for next day delivery at no additional cost. Simply place your order before 1pm for next working day delivery.

As we aim to dispatch your order as promptly as possible, it may not always be possible to amend your order, however, our team will always do what we can to help.

All orders are dispatched using a next day tracked service and you will receive the tracking number when your order is shipped.

Cost of carriage in United Kingdom:

• All orders of £40.00 or over (net invoice value) are free shipping.
• On orders less than £40.00 the charge will be £8.26 for a large packet, £4.75 for a small parcel and £1.96 for a large envelope.
• International Delivery - We currently do not deliver outside of the United Kingdom

For more information on how to return an item, view our returns & Exchanges page and give our team a call on 0191 2645536 to process a return.

You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier, as we can only process items that arrive with us safely in a saleable condition and are not liable for products once they have been safely delivered by the courier. To arrange a return simply call our team on 0191 2645536

We aim for the refund to be completed as quickly as possible. This should be completed within 14 working days.

Yes, you can visit the reviews section on our website, or each product has its own reviews underneath

Yes, we do offer yard visits with your local rep for friendly knowledgeable advice. Please contact your local rep on the details below

• Marcia Thompson - North - 07715 659929 or marcia@equineproducts-ukltd.com
• Jenny Rawlins - North West & Wales - 07740 030181 or jenny@equineproducts-ukltd.com
• Amy Stone - South East - 07464 966323 or amy@equineproducts-ukltd.com
• Alice Porter - South West - 07760 165478 or alice@equineproducts-ukltd.com

Every horse is different and will react differently to products. we typically advise to give your horse at least one month to see real results on most of our products to give it time to regulate into the horse's system.

All our products are palatability tested to ensure the majority of horses are happy eating them, however all horses are individuals, sometimes they won’t eat it. Just like humans, we don’t all like the same foods.  If your horse is unhappy with a new taste in their feed, we suggest you introduce this gradually into their feed ration. Start with a small amount of the recommended dose and then gradually add more and more into their feeds over 5-7 days until the recommended dosage is reached. This also gives the horses digestive system enough time to adjust to something new. Alternatively, you can try adding something very tasty into their feed such as apple sauce, mint, grated carrots, or molasses.

You can discuss your horse with our expert nutritionist to receive specific recommendations, and this service is completely free. Our knowledgeable reps are also happy to discuss the diet, as well as specific problems you wish to address.

We would always recommend discussing symptoms with your vet first, as the symptoms your horse may be showing could not be specific to stomach soreness or an indicator of the severity. However, in the short-term any of our Gut Balancers can be added to the diet to support a healthy and comfortable stomach providing pre and probiotics. 

Yes, you can, although feeding some products means others are not necessary due to cross-over. It is important to make sure you are feeding a product that is relevant to the condition/problem you are having. Make sure you are only using what is necessary as it is also just as important to make sure you avoid over supplementation. You can get in touch with our knowledgeable reps or resident nutritionist by contacting our office or visiting our team page on the website. 

Electrolytes are body salts essential for fluid balance, muscle, and nerve activity. The key electrolytes to note are sodium, potassium and chloride. There are many electrolytes on the market suited for daily use such as Everyday Electrolyte, the difference between these and Restore-lyte powder or liquid is that the latter combines electrolyte and muscle glycogen (energy store replenishment). As such, Restore-Lyte can be used in place of Everyday Electrolytes where an additional boost to the recovery process is required. For example, for those with heavy training and competition schedules, or re-fuelling on the go (such as vet gates, between classes or phases), a combination electrolyte and energy product such as Restore-Lyte would be recommended.

Yes you can, Cool it powder is best fed as a maintenance dose every day. Cool it paste should be fed to horses as a nutritional adjunct during times of increased stress factors such as travel, competition, changes in training regime or stables and external factors which could increase nervous tension such as fireworks, loud noises, crowds, or attending at the farrier or veterinary surgeon. 

The majority of our supplements range are safe to feed to horses with a history of laminitis, we suggest however speaking to one of our reps about your horses past/current issues and they can advise best on how to go forward with choosing a supplement for your horse as an individual.